I bought my current bike K100RS from them. It was sold on consignment I think. The Sales guys Chris was a very interesting guy. Nice but interesting. Yelled at me for bring in a bank check because he didn't want me wasting money on bank fees. I could have sworn he told me to bring in a bank check because if was going to be on a weekend when I get the bike and I just assumed that's because they won't be able to verify the funds on personal checks.
Chris is a nice guy and I don't have any problem buying from him again.
Anyways, I needed a spare key made. The service department guys act like they are doing me a favor by making me the key for $27. I don't expect great customer service, but come on. I would never buy parts there again.