Can't complain about the service list of emails between the vendor and myself in reverse order. I only sent the first email this morning.
Bella Wang
18/01/14 17:45
Hello friend,
Ok, we will send you another one today, and we will give you the tracking number, thanks for your understanding.
Bella thanks for your prompt reply, another one would be greatly appreciated.
Regards Martin.
Me
18/01/14 17:44
Bella Wang
18/01/14 17:30
Hello friend,
sorry to hear that, we will do our best to solve your problem. we can send you another one for free of charge, or we refund you the full money, is it ok? thanks!
looking forward to your reply,
Best Regards,
Bella